Terms and Conditions for Agile Telephony Customer Support
Welcome to our Customer Support! We appreciate your interest in using our services, and we want you to have a positive experience while interacting with us. Please read these terms and conditions carefully before accessing or using the customer support provided by Agile Telephony. By accessing or using our customer support, you agree to be bound by the following terms and conditions (the “Terms”). If you do not agree to all of these Terms, please do not use our customer support.
1. Scope: These Terms apply to your use of any customer support services provided by Agile Telphony, including but not limited to phone, email, chat, or social media communication channels.
2. Changes: We may update or modify the Terms at any time without prior notice. The updated Terms will be effective immediately upon posting on our website or through other means of notification. Your continued use of our customer support after such changes have been posted signifies your acceptance of the new Terms. It is your responsibility to regularly check for updates and revisions.
3. Eligibility: You must be at least 18 years old, or the age of majority in your jurisdiction, whichever is greater, to use our customer support services. If you are under the age of eligibility, you may only access our customer support with the involvement and consent of a parent or legal guardian who agrees to be bound by these Terms on your behalf.
4. Restrictions: You agree not to use our customer support for any unlawful purpose or in violation of any applicable local, state, national, or international laws and regulations. You also agree not to (a) engage in anything that interferes with or disrupts the customer support services; (b) impersonate another person or entity; (c) transmit any malicious code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware; (d) collect information about others without their consent; or (e) engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of our customer support services.
5. Intellectual Property: All intellectual property rights, including copyrights, patents, trademarks, and trade secrets, in the content provided by Agile Telephony through its customer support are owned by us or our licensors. You may not use, copy, reproduce, modify, publish, upload, post, transmit, distribute, or exploit such content for any purpose without prior written consent from us or our licensors.
6. Confidential Information: During your interactions with our customer support, you may disclose confidential information to Agile Telephony. You agree not to use or disclose any confidential information of Agile Telephony except as necessary in the course of using our customer support services. We will treat your confidential information in accordance with our Privacy Policy.
7. Limitation of Liability: To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to these Terms or your use of our customer support services. Our total liability for all claims arising from or related to these Terms will not exceed the amount you paid for the specific customer support service that gave rise to such claim(s).
8. Governing Law: These Terms and any disputes or claims arising out of or relating to these Terms shall be governed by and construed in accordance with the laws of Washington, without giving effect to any conflict of law principles.
9. Dispute Resolution: Any dispute, controversy, or claim arising out of or related to these Terms shall be resolved through binding arbitration in accordance with the rules of The American Arbitration Association and conducted before a single neutral arbitrator appointed by The American Arbitration Association. The arbitration shall take place in Washington, and the language of the arbitration shall be English.
10. SMS Terms & Conditions: ‘Agile Telephony Inc’, offers the option to our customers to receive support ticket updates via sms; Message frequency varies; Message and data rates may apply; Text HELP for help; Reply STOP to cancel; Carriers are not liable for any delays or undelivered messages.
11. Entire Agreement: These Terms, together with our Privacy Policy and any other agreements expressly referred to herein, constitute the entire agreement between you and us regarding your use of our customer support services.